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Terms & Conditions of Sale

  1. Returns Policy
  2. Terms of Sale
  3. Terms of Delivery
  4. Correspondence
  5. Distance Selling

Returns Policy
As our plastics are sometimes custom cut to your specific measurements, these items cannot be returned unless there is a manufacturing defect. If unfortunately your purchased item appears to be faulty, please contact us via telephone or email with the details so we can fix the problem as soon as possible. A full refund or replacement is available on all of our products if you are not satisfied. All orders received will be taken under Soden Plastics Ltd returns policy.

You have the right to return your accessory within 7 days after you receive your goods. Please return goods and gain proof of postage and inform us of the details including delivery information if possible. Goods must be returned in a re-saleable condition in their original packaging.

Please remember to include a note of the order number, your name, address and a contact number within the parcel. We will refund your money as soon as possible. This should take no longer than 10 working days. If the item being returned is mislaid in transit it is the purchasers’ responsibility. Soden Plastics Ltd will only accept responsibility for the cost of the return if we deliver incorrect or faulty goods. In this instance we will be happy to offer you a full refund or a re-order.

Terms of Sale
Please see our Returns Policy above for further information regarding returns.

A contract will be deemed in place between Soden Plastics Ltd and you as the customer once an invoice is issued. Up until this point Soden Plastics Ltd reserve the right to inform the customer of any price changes or mistakes. We will advise you of these changes and you reserve the right to cancel your order. We will advise you if goods are out of stock and you reserve the right to cancel your order. We are also happy to accept orders via the telephone if you prefer.

All prices on the website include VAT at applicable rates, and your order invoice will itemise this for you.

Terms of Delivery
We aim to despatch your order within two to five working days of receiving payment but please be aware that requested optional extras may take a little longer. If you need your order on a confirmed date please call for delivery options, and we'll give you a quote and accommodate your needs wherever possible. Our knowledgeable team of packers assess each job individually and pack with relevant materials, and send out on the appropriate transport system. We have our own fleet of transport, also we use Royal Mail and other UK reputable couriers.

We will advise customers if orders are delayed for any reason. If your order is not in stock we will contact you immediately and discuss the options available.

Our delivery charge for standard orders of under 1kg within mainland UK is £3.95 (no VAT), and this price rises depending on the weight and size of your order. Our basket and checkout process calculates your delivery cost once you've confirmed your postcode. We are able to despatch to a delivery address other than the billing address if necessary, and the despatch details and courier company information will be e-mailed to you once the delivery has been arranged.

For all orders outside the UK please contact us for a competitive delivery quote.

You can also collect your order from our shop in Leicester. We're open from 8.30 - 5.30 Monday to Friday, and 8.30 – 4.00 pm on Saturdays. Our knowledgeable staff on the counter will be able to give advice, show you samples and make sure you are happy with your purchase.

Correspondence
We try and answer all enquiries within two working hours. However, if you require an urgent answer please call our sales team and they will be able to answer your questions on the phone.

Distance Selling
Details of the EU Selling Regulations can be found at www.gov.uk/online-and-distance-selling-for-businesses.

We do hope you are happy with your products. Customer Satisfaction is very important to us. We will do our best to solve any queries or rectify any problems you may have so please do not hesitate to contact us if you require any assistance.